FAQs

Our customer service team are happy to help with any questions or concerns regarding your online order.

They can be contacted either by phone or email:

Phone: 03 470 1530

Email: customersnz@lincraft.co.nz

Customer Service hours are between 9.00am and 4.00pm, Monday to Friday

Yes you will receive an order confirmation email once you have placed your order. If you do not receive this email within 24 hours, first check your junk folder and then contact our customer service team on 03 470 1530 or at customersnz@lincraft.co.nz

Alternatively, if you were signed in to a Club Lincraft account at the time of purchase, log in and check My Orders.

Yes, all prices are shown in New Zealand dollars.

Club Lincraft Points are awarded to Club Lincraft Members on the completion of a single transaction.

Points are awarded on the basis of 1 point for every $1 spent in a single transaction.

In order to obtain points, a Club Member must present their card before the completion of the transaction or be logged into their account if purchasing online.

Club Lincraft Points are converted to vouchers

Your voucher will automatically be printed at point of sale in store when a minimum of 250 points are accumulated *.

These credit voucher are valid for 3 months and cannot be redeemed for cash or replaced if lost.

1. This Voucher entitles the bearer to a discount to the face value only
2. If not used in full within 3 Months of Issue date, the balance, if any will expire.
3. Vouchers are to be used in full. No change or credit note will be given.
4. Vouchers can only be redeemed by the Primary card holder and your card must be present at the time of use.
5. Vouchers are not negotiable, transferable or redeemable for cash.
6. Vouchers are void if defaced, torn or tampered with in any way and if not will not be replaced.

*Online only members will be emailed a Club Lincraft Rewards Voucher after reaching 500 points. Vouchers will be mailed out monthly. Member must be subscribed to be sent a voucher.

If you have forgotten your password, click on the 'Sign In' link and then 'Forgot or change your password'.

You'll then be able to enter your email address and we'll send you a link to create a new one.

Best Price Buttoned Down Products are our fantastic products that we offer at a great price for our Club Lincraft Members. Just be signed in to your account to receive the Member price.

You can view our range of BPBD products by clicking here.

1. Membership
1.1 Membership is free to Australian residents. A person who wishes to become a member will be bound by these Terms and Conditions, as varied from time to time. No alteration, amendment or termination of the scheme will affect any Credit Vouchers which have been issued.
1.2 Club Lincraft may refuse any application for membership. 
1.3 A member must notify Club Lincraft immediately of any change of residential or email address. 
1.4 Club Lincraft may terminate a membership in the Club Lincraft program without notice for any reason including, without limitation, if the member:
· fails to comply with these membership Terms and Conditions;
· abuses any privilege accorded to the member under the Club Lincraft program; or
· supplies any misleading information or makes any misrepresentations to
Club Lincraft, or if the member does not use his or her membership for a period of 12 months or deceases or becomes bankrupt.
1.5 Membership can be used at all Lincraft stores.

2. Earning points
2.1 Club Lincraft points are earned on the basis that at least one standard point is issued for every $1 spent in a single transaction. From time to time, bonus points may be issued in addition to standard points under specially advertised promotions or competitions. For the purpose of calculating the value of an individual purchase, points are accrued based on the whole dollars paid, inclusive of GST. 
2.2 Points will be credited to a member’s account for purchases by the member of qualifying goods or services but not on Gift Vouchers.
2.3 In order to obtain points, a member must advise the staff member that they are a member before the purchase is concluded at the point of sale or, if the purchase is by telephone or mail order, by quoting the membership number. 
2.4 Points and the rights they confer cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these Terms and Conditions. Points have no cash or monetary value. 

3. Points
3.1 The accrual of a minimum of 250 points in a quarter will qualify the member to receive a credit voucher. The value of the voucher will be 4% of the total qualifying spend during that period.
3.2 Credit vouchers will have a validity of 3 months and cannot be redeemed for cash
or replaced if lost.
3.3 The value of the credit voucher will be based on the total number of points accrued by the end of the collection period and rounded down to the nearest dollar.
3.4 The redemption value of the points may be changed at Lincraft Australia’s discretion but will not affect any points issued prior to the date of change.

4. General
4.1 The Privacy Policy issued by Lincraft Australia Pty Ltd forms part of these Terms and Conditions, but shall prevail over these Terms and Conditions if they are inconsistent in any respect.
4.2 Club Lincraft reserves the right to suspend or terminate the Club Lincraft program at any time without prior notice. Club Lincraft will not be liable for the suspension or termination of the Club Lincraft program on any account whatsoever including (without limitation) for any points balance in a member’s account at the time of suspension or termination.
4.3 The promoter and owner of Club Lincraft is Lincraft NZ Limited, 3464632. 84 Filleul Street, Dunedin Central, Dunedin 9016.

All orders will receive a tracking number via email once the order has been shipped.

This tracking number can be used on the PBT website here to track the delivery of the order.