FAQs

No, you may shop online and check out as a guest user.

Log in to your Club Lincraft account.

On the 'My Account' page you have the option of editing your Contact Information and Address Book.

What is Lincraft GOLD Membership?
Lincraft GOLD membership is a subscription membership which is available to anyone. On top of Club Lincraft benefits, you will continue to accrue points to earn reward vouchers, with some extra special benefits which include:

• • A $20 Birthday Voucher each year on your birthday (*Date of birth and a valid email address must be supplied)
  • Free Shipping on all online orders (*Excludes Rug Shipping)
  • An extra 10% off all prices (*Excludes storewide % off sales, Gift Cards & Donations)

What types of subscriptions do you have?
We currently have 2 options for subscription - Monthly (Pay $9.95 per month, minimum 1 month) or Bi-Annual (Pay 6 months up front, save 10%)

Can I cancel my subscription?
Yes you can cancel anytime, please contact our customer service team. Any unused portion of the current subscription period will be forfeited.

Can I skip renewals?
Please contact our customer service team and we will gladly assist you.

How will the subscription fee be paid?
Once you have signed up for the initial subscription, our system will automatically generate and process an order on your behalf using the payment method originally used. You will receive emails relating to the renewal order and payment.

How can I update my payment details?
Login to your online account and visit ‘My Subscriptions’. You can select payment details and trigger an email to be sent to you to securely update your payment details.

How can I update my email address?
Please contact our customer service team and we will gladly update your details for you.

What if my Credit Card Expires?
You will receive an email advising that your card is due to expire before your next renewal. Please follow the steps to securely update your payment details.

Do I get discounts in store as well?
Yes, your subscription membership is for both online and in-store. Online discount will be available within 10 minutes of membership purchase. In-store discount will be available on the following business day of membership purchase. Please note that any 'Early access to product' offers will only be available online.

Is my subscription valid in other countries?
Your Gold Membership is only valid within the country within which you signed up. Please contact our customer service team if you are permanently moving country.

 

How Can I Purchase A Gift Card?

eGift cards can be purchased online at lincraft.co.nz. Physical gift cards can be purchased in Lincraft stores.

Where Can I Use My Gift Card?

Both eGift and physical Card types are redeemable online at lincraft.co.nz and in New Zealand stores.

What Is An EGift Card?

An eGift Card is a Gift Card that is delivered via email. eGift Cards are delivered within minutes to the nominated email and can be redeemed online or in store. To redeem in store simply print the eGift Card or scan directly from a mobile device. Note: eGift Cards will be activated 24 hours after purchase.

What If I Did Not Receive My EGift Card?

eGift Card orders are ordinarily delivered within 5 minutes of an order. However, email carriers and other issues can delay your order. If you don't receive your eGift Card within 4 hours of purchase, please contact us.

Do Gift Cards Expire?

Physical Gift cards and eGift Cards expire 36 months (3 years) after the issue date or until no amount remains on the gift card. Any balance that remains on the Gift Card after expiry will not be available for use.

What Gift Card Values Can I Purchase Online?

eGift Cards can be purchased in $10, $20 and $50 denominations.

Can I Add A Message To The Gift Card I Bought Online?

Yes, you can direct your egift card to a particular recipient and create a custom message of up to 400 characters including spaces. To do this, click onto the egift card denomination required to personalise, fill in the mandatory fields.

Can I buy more than one gift card in a transaction?

Yes, you can add multiple gift cards to the cart and specify the recipient and a personalised message for each gift card when you click the product and add to cart. Each egift card will be sent as a separate email with the personalised details attached.

What If My Gift Card Is Lost Or Stolen?

Treat your Gift Card like cash. Lost and stolen Gift Cards will not be replaced or refunded.

Can I Exchange My Gift Card?

Unfortunately you are unable to exchange Gift Cards as they are treated like cash.

Can I Return Or Refund A Gift Card?

Unfortunately you are unable to return or refund Gift Cards as they are treated like cash.

Can I Cancel My Gift Card Order If I Order Online?

Unfortunately, once an order is submitted online it is unable to be cancelled.

Can More Value Be Added To A Gift Card?

No, once a Gift Card has been purchased the value on it is unable to be increased.

Can I Order Gift Cards From Outside Australia?

If you are not residing in New Zealand and wish to purchase an egift card, please contact us.

Is There Anything I Can't Use My Gift Card For?

Yes, you are unable to use your Gift Card to purchase gift cards.

How Do I Use My Gift Card To Purchase Online

• • When reviewing your cart, locate the Gift Card field. Enter the card number as written on the card or in the email and select Checkout.
  • The amount of your order will then be deducted from your card and any remaining amount will stay on your card for future use.
  • You can use multiple gift cards per order by returning to cart after applying the gift card payment.
  • You can combine your gift card payment with Credit Card, PayPal or Zip. Please ensure that you enter your gift card details first.
  • You can use your gift card as many times as you want until the balance reaches zero.
  • We will not refund cash for any unused gift card amount.

Gift Card Terms & Conditions Of Use

The gift card/egift card ("card") is issued by Lincraft NZ Ltd ("Lincraft") CN:3464632. A defaced, mutilated, altered, lost or stolen card will not be replaced, refunded or redeemed. This gift card, once activated is: redeemable for merchandise at Lincraft Stores in New Zealand; redeemable at Lincraft.co.nz; not redeemable for cash and is not a negotiable instrument; valid until the earlier of 36 months from the date of issue or when no amount remains on the card; not able to be reloaded but is partially redeemable. Cash will not be given for any unused amount. Any unused amount after the expiry date of this card will not be refunded or credited. Check card balance by visiting a lincraft store or contacting customer service.

How Do I Use My Birthday Voucher To Purchase Online?

You are able to redeem your $10 Birthday Voucher online. To do this you are required to input your Birthday Voucher online code into the discount code box during checkout.

How Do I Redeem my Rewards Voucher or Credit Note To Purchase Online?

If you wish to redeem a store generated Club Points Voucher or Credit note online, please contact us.

 

Lincraft will use PBT to deliver your goods.

We are unable to accept a PO Box as a delivery address.

We charge a flat rate shipping rate of $9.95 for all orders *Conditions Apply

*Delivery of larger items which do not comply with courier specifications will incur a $20.00 delivery fee. This is noted in the product description and at checkout.

We will always honour your rights for a refund, repair or replacement as required by the Consumers Guarantee Act. Unless covered by the Consumers Guarantee Act we do not refund or exchange on products sold by the metre or paper patterns.

Wherever reasonable we will try and meet your expectations even for a "Change of mind" refund, provided it is returned within 30 days in a saleable condition, you have original proof of purchase and for refunds over $50, provide I.D. for store returns.

Retain your receipt for refund, exchange or credit.

How much fabric can I dye with one pack of DYLON Machine Dye?

One pack will dye up to 600g of fabric to the full shade (up to 1.8kg of fabric to lighter shades). Use multiple packs to dye larger amounts of fabric (e.g., 2 packs will dye 1.2 kg of fabric to the full shade). Always use the whole pack(s) in one go. You can use up to 5 packs in one wash.

How does the original colour of the fabric affect the result?

Colour mixing rules apply, e.g., blue dye on a red fabric will result in purple. Patterns on the fabric may also still be visible after dyeing. Stains, faded areas or bleach marks may not always be covered by the dye.

Do I have to add additional salt or a fixative?

When dyeing, don’t use additional salt or fix, as the dye already includes these.

Why is it more sustainable to dye faded jeans than buying a new pair?

The dyeing process with DYLON with 3 warm wash cycles consumes 60 liters of water. The production of a single pair of new jeans consumes about 8000 liters of water – primarily for the production of cotton and the irrigation of the fields.

How long does the fabric dye last? Will it fade?

You can treat dyed fabrics just like new fabrics. The shade will last longer if you use a colour care detergent instead of an all-purpose detergent.

Will fabrics dyed with DYLON fabric dye run onto other fabrics in subsequent washes?

Dyed fabric is the same as a new item in terms of colour. It should be washed with similar-coloured textiles to minimize the risk of colour runs. Red fabrics for example should not be washed with white fabrics.

Is it possible to dye dark colours to a lighter shade?

Yes sometimes, but you would need to use DYLON Pre-Dye first to remove the original colour.

Is it possible to dye faded fabrics after they’ve been through many wash cycles? Do the colour mixing rules still apply?

Yes, it’s fine to dye well washed fabrics and the colour mixing rules still apply.

Will stains or bleach marks be covered?

The best results will be achieved on stain free, clean fabrics. Stains are not always covered when dyeing and may still be visible.

Is it possible to do a whitewash after I have dyed something a dark colour with DYLON in my machine?

Yes, but the machine must be cleaned with a separate wash cycle (ideally 40°C). This is necessary in order to remove the risk of any traces of dye being left in the machine.

What should I do if I dyed with DYLON and some marks or stains appear in the subsequent washes?

It is important to clean the washing machine after dyeing as per the instructions in order to prevent any issues with subsequent washes.

Is it possible to dry dyed fabrics in the dryer?

Yes, after the first wash after dyeing you can put your dyed fabrics in the dryer. You can treat your DYLON dyed fabrics like any other coloured fabrics.

Is it possible to use DYLON fabric dye in a top loader?

No, DYLON fabric dyes are not suitable to be used in a top loader machine.

Is it possible to use DYLON fabric dye by hand?

Yes, you can dye your clothes by hand, but only by using Dylon hand dye. Machine dye and wash and dye are therefore not suitable for dyeing by hand.

Will DYLON harm my washing machine? Will dye residues remain in the washing machine after dyeing? Is it possible that dye residues will damage subsequent washes?

DYLON will not harm your washing machine. Due to the fact that DYLON is a dye, slight staining of rubber parts e.g., seals is possible. The staining will not affect following washing loads. You are advised to follow the instructions in the pack and to clean the machine with a separate empty wash cycle (40°) after dyeing. Traces of dye on the rubber seal can be removed by wiping with a small amount of bleach on an old cloth.

Should I use different temperatures with different type of washes?

A 40°C cycle is needed for the dyeing process. It’s best to use the longest 40°C cotton cycle available and not a quick wash, prewash or economy program. The best results are achieved with the standard 40°C coloured wash program. A lower temperature or another program (e.g., easy-care) is possible but results may be affected. Please refer to the leaflet in the pack.

Is it possible to iron dyed fabrics?

Yes, it is possible to iron dyed fabrics – just like any other new or coloured fabric.

Do I have to consider anything when dyeing patterned fabrics?

The patterns are very likely to remain after dyeing so they still be visible with the new colour.